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Incident runbooks22 runbooks

Exim queue investigation

Measure the queue, inspect a message, and decide whether a delivery retry is appropriate.

6 steps · Linux
Disk pressure diagnosis

Confirm filesystem pressure, find the largest consumers, and check whether inode exhaustion is involved.

4 steps · Linux · macOS
Listening port and process investigation

Find the process owning a local port and verify reachability from another host.

4 steps · Linux · macOS · Windows
Docker incident diagnosis

Inspect container state, resource pressure, logs, and configuration without restarting workloads.

5 steps · Linux · macOS
Git recovery

Understand the working tree before discarding, restoring, or recovering changes.

5 steps · Linux · macOS · Windows
DNS resolution diagnosis

Compare recursive and authoritative DNS answers before changing resolver or application configuration.

4 steps · Linux · macOS · Windows
CPU, memory, and OOM pressure

Separate CPU saturation, memory exhaustion, reclaim pressure, and a recent OOM kill.

6 steps · Linux
Disk I/O pressure

Confirm device or process I/O pressure before blaming CPU, memory, or the application.

5 steps · Linux
Linux boot failure or delay

Find the critical boot chain, failed units, and kernel warnings without rebooting again.

4 steps · Linux
systemd unit failure

Inspect failed units, dependency impact, and recent logs before attempting a restart.

4 steps · Linux
Broken Linux service

Correlate service status and logs with host pressure before any restart or configuration edit.

4 steps · Linux
Login and sudo investigation

Review identity, failed logins, and sudo audit evidence without changing accounts or policy.

4 steps · Linux
TLS certificate and handshake diagnosis

Inspect SNI, certificate chain, expiry, and negotiated protocol before bypassing verification.

4 steps · Linux · macOS · Windows
HTTP latency and 5xx diagnosis

Separate DNS, connect, TLS, redirect, upstream, and application response time.

4 steps · Linux · macOS · Windows
Packet loss and latency

Measure loss across the path and correlate it with local interface errors.

4 steps · Linux · macOS
Routing and next-hop diagnosis

Confirm the selected route, source address, gateway, and neighbor reachability.

4 steps · Linux · macOS · Windows
Firewall reachability diagnosis

Prove listener, route, and remote-port state before changing firewall policy.

4 steps · Linux · Windows
SSH connectivity and authentication

Separate DNS, transport, host-key, client configuration, and authentication failures.

4 steps · Linux · macOS · Windows
Kubernetes Pod incident

Inspect context, warning events, restarts, and resource pressure before changing a workload.

4 steps · Linux · macOS · Windows
Kubernetes rollout incident

Confirm context, deployment images, rollout status, and warning events before rollback.

4 steps · Linux · macOS · Windows
Nginx or Apache upstream incident

Separate public HTTP failure, local listener state, upstream reachability, and service logs.

4 steps · Linux
PostgreSQL or MySQL connectivity

Separate DNS, port, listener, authentication, and host resource failures without changing data.

5 steps · Linux · macOS · Windows